We want you to be absolutely delighted with your unique favplace item. Because each product is individually crafted for you, we have developed special guarantees that go beyond the legal requirements.
1. The favplace taste guarantee
Personalized products are often non-returnable – but not with us. If you're not 100% in love with your purchase, we offer:
- 50% refund of the purchase price OR
- A free reprint of a different design.
Your advantage: Zero risk with your personal custom-made garment.
2. The 48-hour Print Rescue
Did you discover an error after placing your order? You have two full days to inform us of any corrections to the text or formatting before we start printing.
Your advantage: Protection against typos and last-minute changes of plan.
3. Defects or transport damage
Should anything arrive damaged, simply send us a photo to support@favplace.de. We will immediately arrange a free replacement for you.
Your advantage: Fast help without the hassle of returns.
4. Contact support
Simply email us at support@favplace.de , stating your order number. We'll find a solution that will delight you within 24 hours.
[Call to Value: Back to the shop – Discover new favorite places risk-free]